How do I return an item?

If for any reason you're not satisfied with a bitponics product, you can return it for full refund, including shipping and tax. Return shipping costs, however, are the customer's responsibility.

Physical products ("Base Station" and accessories) must be returned within 30 days for a refund or replacement. Returns must be in new condition, include all cords and accessories, and in the original packaging.

Web service subscriptions may be cancelled at any time and the unused portion of the subscription will be refunded on a pro-rata basis.

To return an item, contact us at

When can I expect my refund?

We will refund you as soon as we verify that the item has been returned and is in acceptable condition.

For any questions or concerns regarding a return, please email us at